Return & Refund Policy
ANT Apparel checks orders carefully before dispatch. Please review this policy before ordering.
Please contact us within 24 hours of delivery so we can investigate quickly. Include your order reference and clear photos of the item received.
1. Incorrect items
If we delivered an item different from the item confirmed in your order, contact us as soon as possible, preferably within 24 hours of delivery. After verification, we will arrange an appropriate correction, such as replacement with the correct item or a refund where a replacement is unavailable, at no additional cost to you.
2. Other return requests
We generally do not accept returns solely for a change of mind, an incorrect size selected by the customer or personal preference, unless we agree otherwise. Please check the size and product details before confirming your order.
3. Damaged or defective products
If an item arrives damaged or defective, contact us promptly with your order reference and photographs. We will assess the issue and provide any remedy required by applicable Sri Lankan consumer protection law. The 24-hour reporting request for incorrect deliveries does not remove statutory rights relating to defective or non-conforming goods.
4. Return and exchange delivery charges
If ANT Apparel sends an incorrect item, an incorrect size compared with the confirmed order, or a defective item for which ANT Apparel is responsible, we will cover reasonable return and replacement delivery costs following verification.
If the product supplied matches the confirmed order and is not defective, we do not generally accept change-of-mind or customer-selected size exchanges. Where ANT Apparel exceptionally agrees to such a return or exchange, the customer is responsible for the return delivery charge and any delivery charge for sending the replacement, unless otherwise agreed in writing.
These arrangements do not limit any rights or remedies required by applicable Sri Lankan law.
5. Return process
- Contact us with the order number, delivery date, description of the issue and clear photographs.
- Wait for our instructions before sending any product back.
- Keep the item and packaging in reasonable condition while we review the claim.
- If a return is approved due to our error, we will explain the collection or shipping arrangements.
6. Refunds
Where a refund is approved, ANT Apparel aims to initiate the refund within 24 hours of approval, using the original payment method where practicable or another agreed method. The time for the refunded amount to appear in your account depends on the bank or payment provider and may exceed 24 hours. If additional verification is necessary, we will communicate any delay. We will not charge the customer return shipping costs for a verified incorrect item delivered by us.
7. Contact
To report an issue, contact ANT Apparel through WhatsApp +94 72 371 2008.
Important: This policy is subject to all mandatory consumer rights under Sri Lankan law.